- USA
- Rick@stiffcockcoffee.com
- Call Us: +1333-666-0001
Frequently
Asked Questions.
Everything you need to know about Stiff Cock Coffee — from roasting to delivery. No fluff, just straight answers about bold coffee.
What makes Stiff Cock Coffee different?
We roast every batch fresh to order and source directly from Medellín. No stale stock, no corporate nonsense — just bold, high-quality coffee.
How fresh is your coffee?
Your coffee is roasted only after you place the order, ensuring maximum freshness, aroma, and flavor.
Do you offer whole beans and ground coffee?
Yes, you can choose whole beans or ground coffee depending on your brewing preference.
How should I store my coffee?
Keep your coffee in an airtight container, away from light, heat, and moisture to maintain freshness.
Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary based on your location.
What payment methods do you accept?
We accept all major credit/debit cards and secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through encrypted secure payment gateways.
Can I cancel or modify my order?
If your order hasn’t been roasted yet, contact us immediately and we’ll try to assist.
Are there any hidden charges?
No. All costs including shipping are clearly shown at checkout.
Do you offer refunds?
Refunds are only issued for damaged or stale products according to our policy.
How can I contact support?
You can contact us anytime at support@stiffcockcoffee.com.
What if my order arrives damaged?
Report it within 48 hours with photos and we’ll resolve it quickly.
Why does my coffee taste different?
Taste can vary based on roast, grind size, and brewing method. Try adjusting your setup.
How long does shipping take?
Orders are processed quickly, but delivery depends on your location.
Do you offer subscriptions?
Yes, subscribe and get fresh coffee delivered regularly with full flexibility.
Where are you located?
We are based in Medellín, Colombia — at the source of premium coffee.
Do you offer wholesale?
Yes, we work with cafes and businesses. Contact us for bulk pricing.
Can I visit your facility?
Currently we operate online, but future tours may be available.
How can I stay updated?
Subscribe to our newsletter and follow us on social media.
How do I report an issue?
Email us with your order details and we’ll take care of it.